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AVPhuket

Phuket Car Rental Agency

Faq

Frequently Asked Questions

You must have a valid international license, a copy of passport ID and of course, rental fee. We accept foreign-issued driver's licenses at most locations. An International Driving Permit is not acceptable without the driver's license of the issuing country. The renter must be at least 18 years of age and have an active Thai visa

A: car delivery/pick up charge may be applied upon distance to our office. Delivery/Pick up Charge (Per Way) Bangtao Beach, Layan Beach & Surin Beach, Patong Beach, Kata/Karon Beach, Rawai/ Nai Harn, Cape Panwa, Mai Khao, Nai Yang/Airport, Kamala Beach, Nai Torn Beach, Phuket Town, Phuket International Airport - $10/WAY
Rent more than 7 days free of charge for car delivery and collection service in Phuket
** Delivery/pick up time out of office hours (after 6 PM), additional charge $10/trip.

Rent more than 7 days and get Airport pick-up and drop-off is free of charge.
1 If you provide a flight number, we will check for your updated arrival time. Don't worry if your flight is delayed — we will meet you on time.
2 Our representative will meet you at the arrival hall. Meeting point: When leaving terminal building you will see parking area - turn left and find our representative next to TMB currency exchange desk.
3 Our representative will be holding a clipboard with your name and our logo.
4 In case of any problem please call us

You have to return the vehicle with the level of petrol as same as the first hiring date. Otherwise, you will be charged at the market price in case the level of petrol is lower than the first hiring date. If the level of petrol is more than the first hiring date petrol level, there will be no refund.

Yes, you will be charged $10 for each hour or part of an hour in excess of the time you were required to return the vehicle.

Some rental companies set limits for mileage (for example 100 km per day) and ask for extra payment for additional distance. With us you get free unlimited mileage, so you can drive as much as you like (private use only, don’t use our car for taxi)!

All our cars are fully insured. Your own liability is set to 10,000 THB only. Which means that even in the event of large-scale damage, you would pay a maximum of 10,000 THB (around USD 330) and the insurance will cover the rest.
Your liability is very low, yet it is important for us to trust that you will be avoiding damage to the car.
Insurance covers the car (damages to the rental car), 3rd party (shall you cause damage to someone else's car) and theft (if the car is stolen). If you cause a minor damage. Take a photo of the damage and email it to us.
Your liability: Depending on the level of damage we will charge you from 1,000 THB up to 10,000 THB.
If you cause a large-scale damage Call us right away. We will give you instructions and send our staff to assist you if necessary. We will charge you 10,000 THB for the damage (USD 330), the rest will be covered by insurance.
In case of no-fault accidents we will provide a free replacement car or a 100% refund for unused days.
In case of self-caused accidents we will not provide a replacement car for the time your car is under repair.

It is rather unlikely as we keep our cars in a good condition, replacing them every 4 years. However, we don't want you to get stuck with a car you don't like, so we offer you an easy way out. This is how it works:
1 We deliver the car as you requested — to the airport or to your hotel.
2 You check the car before paying the total.
3 You like it? Pay your total and keep the car.
You don't like it? No problem — we will cancel your reservation free of charge. That's a promise!

You pay in cash on pick-up in local currency (THB).
If you prefer to use another currency, we accept Australian dollars (AUD), Euro (EUR), American dollars (USD), Singapore dollars (SGD) and Malaysian Ringgit (MYR). Your total in the local currency (THB) is fixed and will not change, but your total in a foreign currency will be based on current exchange rates in Phuket.

We only require a small cash deposit — we don't ask you for your credit card number and we don't keep your documents! You would pay 6,000 THB (or 200 USD) as a security deposit on pick-up and get it back when you return the car. You can settle the deposit in any currency and it will be returned to you in the same currency.

The decision is yours. You can save time by placing a request for your child seat when you make an advance reservation.

Most car rental deals will take a deposit on your credit card (or PayPal) through online reservation process. The deposit may vary depends on any given promotions, but generally it is the estimated 10% of the total rental payment and the rest payment will be settled by cash upon delivery. Also the rest payment can be paid by credit card, if the customer agrees to pick-up the vehicle by thier own at the company's site.
** The deposit is non-refundable.